Hard Rock Café Milano – A Digital Evolution
The Call to Adventure
Hard Rock Café Milano faced a common challenge in the hospitality industry: managing a high volume of guests while delivering a seamless dining experience...
Crossing the Threshold
The Hard Rock team partnered with Human Touch to integrate the EzCharge POS Ordering and POS Payment modules...
Trials and Triumphs
The introduction of EzCharge wasn't without its trials. Staff had to adjust to using mobile devices for orders and payments...
The Transformation
With EzCharge fully integrated, Hard Rock Café Milano transformed its guest experience...
The Return
The results spoke for themselves: shorter wait times, smoother payment processes, and an overall improved guest experience...
The Reward
Through this journey, Hard Rock Café Milano achieved its goal of maintaining the legendary service guests expect...